Home  »  Privacy Policy

Privacy Policy


Privacy Policy

Last updated on July 10, 2018

SnagRide ("we", "our", "us") respects the personal information that you share with us. We take very seriously our responsibility to protect our users' data and privacy. This privacy policy explains how we collect, utilize, and safeguard sensitive user information. By using SnagRide's platforms and services including any others that we may choose to include in our network (the “Website”) or any affiliated applications on any device (“the App”), you are agreeing to be legally bound by this privacy policy, without exceptions.

In order to verify that you are, in fact, who you say you are, all users are required to register with SnagRide through their FaceBook account. This means that personal information—including, but not limited to, your name, gender, age, birthdate, pictures, e-mail address, FaceBook friends, and your hometown (collectively, “FaceBook Profile Information”)—we collect from your FaceBook profile will be shared across SnagRide's platforms. By linking your SnagRide account to your FaceBook, you are consenting to our terms and conditions set forth regarding information about you that SnagRide's collects and disseminates.

Who May Use the Website?

SnagRide's web and mobile platforms and services are strictly intended for users age 18 or older. We do NOT collect Personal Information from any person we know to be under the age of 18. If you are under 18, do NOT use our Website, the App, or send us any identifying information about yourself.

The Website and the App are intended for users from the United States and those not governed by privacy policies of other countries. Information sent to us will be processed and housed on servers located in the U.S. and in other countries. In some cases, we process personal information on servers located outside your own country. We may process personal information to provide our own services. In some cases, we may process Personal Information on behalf of and according to the instructions of a third party, such as our advertising partners. Do not send us information unless you consent to the application of U.S. and other countries’ laws and to the use and disclosure of your information consistent with this Privacy Policy.


Collection and Use of Information

We may collect Personal Information that you provide us when you:

• Register or log in to our marketplace;
• Offer to provide or join a ride;
• Contact our Customer Support Team;
• Visit or register with our Website or participate in another feature of our Website, such as our blog;
• Provide us with comments or suggestions; or
• Communicate with other customers of SnagRide.

We may also collect Personal Information about you from our service providers who provide us with e-commerce related services related to our Website or the App.

Choices for personal information

When you sign up for a particular service that requires registration, such as offering or joining a ride, we ask you to provide Personal Information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Privacy Policy, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent. You can decline to submit Personal Information to us, in which case SnagRide may not be able to provide services to you.

Information We Collect and How We Use It

• Log information. When you access our Website or the App, our servers automatically record information that your browser or mobile device sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
• User communications. When you send e-mail, messages or other communications to or through SnagRide, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.
• Affiliated SnagRide Services on other sites. Personal information that you provide as part of or in connection with messages delivered by SnagRide to other third party sites may be collected by SnagRide. We process such information under this Privacy Policy. The sites to which SnagRide delivers messages may have different privacy practices and we encourage you to read their privacy policies.
• Location data. SnagRide offers location-enabled services. If you use those services, SnagRide may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
• Links. SnagRide may present links to videos, music, games, and other forms of multimedia in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.
• Other websites. This Privacy Policy applies to SnagRide and our Website and the App only. We do not exercise control over third party websites or apps displayed as search results or websites or apps that include SnagRide applications, products or services, or websites or apps that link to our Website or the App. These other sites or apps may place their own cookies or other files on your computer, and collect data or solicit personal information from you.

Payments

When you book rides or purchase services via our web or mobile application using a credit or debit card, or other electronic payment system such as PayPal for any of your payments, we will collect your payment information, including, but not limited to, credit card and debit card numbers, credit card verification numbers, zip codes and card expiration dates and keep a history of your purchases. Users offering services as drivers will also need to provide us with bank and personal information such as Social Security Number in order to verify their identity and set up a payment account. We use this information to facilitate transactions between drivers and paying passengers. Payment processing is done by vetted third party payment processors. Payment information are stored on our secure servers or on the App, so you only have to enter it once and never again when booking future rides through the web or the mobile app.

Customer Support

When you contact our Customer Support and Community Team about a ride, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we may need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future. We may also request information on the credit card you have used in order to locate transactions on our system.

Site Registration

It is not necessary to have user account to browse our Website or download the App. But registration is required in order to book a ride-share via our web or mobile applications. When you create a SnagRide account, you are required to provide your FaceBook profile information. Any information provided may be used to help improve our web and mobile platforms and services to work better for users. When you register you will have the opportunity to sign up to receive promotional messages from SnagRide and/or our business partners.

Contests, Questions or Surveys

When you participate in a survey or enter promotional contests or sweepstakes, we may collect your name, address, phone number and e-mail address. We use this information for purposes of the contests or sweepstakes, consistent with all applicable terms and conditions of participation. When you enter any SnagRide contest or promotion, we may ask your permission to send you future marketing information from SnagRide.

Other Uses of Personal Information

SnagRide also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and/or services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your experience with us, to communicate with you about our services, products and events that may be of interest to you, and for other promotional purposes. We will also disclose your Personal Information to comply with any legal obligation (including responding to subpoenas or orders of courts, legislative or administrative bodies and law enforcement authorities) or in order to enforce or apply the SnagRide terms of use and other agreements, or to protect the rights, property, or safety of SnagRide, our users or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Promotional Information and Marketing Materials

When you register online or participate in a survey, you may have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, e-mail or call you with information about our product and service offerings if you have provided us with your name and address, e-mail address or phone number. If you would like to stop receiving such promotional information, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

Disclosure of Personal Information

We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to our customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.

Information Shared With Our Business Partners

We outsource some of our operations (such as our electronic commerce) to other companies. These companies may share Personal Information that we collect about you with other service providers with whom they do business related to SnagRide platforms and services. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only and to the extent necessary to perform their functions. The access to, and use of, users personal information for any reason other than to perform specific services is strictly prohibited.

In the event you win a prize or other form of incentive, your shipping information will be shared with shipping carriers such as U.S. Postal Service, UPS, Federal Express, Google Express, or other shipping carriers we or you select. These shipping carriers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business
In the event that SnagRide or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information. SnagRide only shares personal information with other companies or individuals outside of SnagRide in the following limited circumstances:
• When we have your consent.
• When we provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• When we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of SnagRide, its users or the public as required or permitted by law.
• If SnagRide or any of our service providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, SnagRide or the applicable service provider may, without your consent, provide such information. In matters involving claims of personal or public safety, SnagRide or the applicable service provider may provide your Personal Information to appropriate authorities without your consent or court process. SnagRide or the applicable service provider will also provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving SnagRide or the applicable service or otherwise as required by law.
• We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

If SnagRide becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, or SnagRide dissolves, liquidates, or goes into bankruptcy we will take reasonable steps to ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular route, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Access to Personal Information

You may request access to the personal information that we have about you at any time.

Privacy Preferences / Opt-out

If you wish to change your preferences to receive or not receive marketing materials, please submit information via the appropriate link on the website or via e-mail to help@SnagRide.com. You may update these preferences at any time.

Please allow sufficient time for your preferences to be processed.

You may also change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by e-mailing us at help@SnagRide.com.

Information Sharing Disclosure Requests

If you are a resident of California, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom SnagRide and/or business associates has shared Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by e-mailing us at help@SnagRide.com. We will respond to such disclosure requests within 30 days of receiving a request.

Additional Information About Visiting Our Website

In general, you can visit our Website or download the App without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information as feedback to improve our platforms and services.

Cookies and Tracer Tags

Our Website uses a technology called "cookies" which are small files containing a string of characters sent to your browser which may be then stored on your computer or other device that uniquely identifies your browser so that we can recognize you when you return to our Website. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. SnagRide also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. We may set one or more cookies in your browser when you visit a website, including SnagRide affiliate sites that use our advertising cookies, and view or click on an ad supported by SnagRide advertising services. Our Website may also use a technology called "tracer tags" which are also referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website and associated apps for you and other future visitors.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Website. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping
When you place orders via our Website or the App, all of your order information, including your card number and billing address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. Since any order information you provide to us via our Website or the App will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products via our Website or the App. Whenever SnagRide uses a third party payment transaction service, you agree to abide by the terms and conditions of all applicable policies and terms of use of that third party payment service, and SnagRide is not responsible for any added layer of security beyond what is provided for by the third party payment transaction service.

Passwords
To provide you with an increased level of security, online access to your Personal Information is protected by your FaceBook account credentials, including your FaceBook password. We strongly recommend that you do not disclose your password to anyone. SnagRide will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Our Privacy Policy and Outside Links

This Privacy Policy only applies to our Website and the App. Our Website or the App may include links to the websites or apps of third parties including, but not limited to, our business partners, vendors and advertisers. These other sites are outside of our control. Please be aware that these websites or apps may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Policy. Remember to consult that website's or app's own privacy policy, as once you are outside of our Website or communicate with another website or app using our Website or the App, any information you submit is no longer in our control.

Privacy Policy Modifications
SnagRide reserves the right to change or replace this Privacy Policy at any time, without notice. We may change these terms and conditions as required by law or regulations, or to reflect changes to our business practices. Future changes to this policies may be announced via email messages or communicated on this page, so check back often.